CM Biomass is committed to take any relevant stakeholder comment forwarded seriously.

To do this, we kindly request that any stakeholder that wishes to file a comment to CM Biomass regarding our transport, storage or handling of biomass does this by writing an email to: Responsibility@cmbiomass.com with the topic clearly marked: STAKEHOLDER COMMENT.

We also request that the stakeholder provides a clear description of the comment, along with any relevant evidence for the investigation of the comment, and that the stakeholder provides name and contact details in the form of email and phone number.

Comments can be filed in the language of any country where CM Biomass does business.

All comments will be handled in accordance with CM Biomass’ Comment and Complaints procedure, which means that

• the comment will be acknowledged within 10 working days,
• that comments will be investigated diligently
• that the root cause of any relevant complaint will be analysed
• that any corrective action required to ensure compliance with the relevant standards are duly implemented, and
• that the stakeholder will receive a notification of resolution of complaint within 30 days.

CM Biomass will strive to being open, transparent and responsible with regards to conformance with Responsibility certification requirements and will handle all stakeholder comments under this commitment.

Please also note a Welcome Letter for comments on our biomass production facilities in the U.S.

We value your trust and are committed to protecting the privacy of our stakeholders if needed. If you wish to remain anonymous, we will fully respect that choice and handle your information in strict confidence and accordance with our holding’s Whistleblowing Policy.

Comments can be filed in the language of any country where CM Biomass does business.

All comments will be handled in accordance with CM Biomass’ Comment and Complaints procedure, which means that

• the comment will be acknowledged within 10 working days,
• that comments will be investigated diligently
• that the root cause of any relevant complaint will be analysed
• that any corrective action required to ensure compliance with the relevant standards are duly implemented, and
• that the stakeholder will receive a notification of resolution of complaint within 30 days.

CM Biomass will strive to being open, transparent and responsible with regards to conformance with Responsibility certification requirements and will handle all stakeholder comments under this commitment.

Please also note a Welcome Letter for comments on our biomass production facilities in the U.S.

We value your trust and are committed to protecting the privacy of our stakeholders if needed. If you wish to remain anonymous, we will fully respect that choice and handle your information in strict confidence and accordance with our holding’s Whistleblowing Policy.